Stay information: everything in three clicks, nothing more
Wi-Fi, recycling, heating: how to organise them so the guest actually finds them.
by Pierantonio Pozzi, founder of StayFast and host in Caspoggio
Questo articolo è pubblicato in inglese.
Stay info is the real test of digital hospitality. It's not sexy, you don't post it on social media, but it's what makes the difference between a guest who thanks you and one who messages you at 11 PM.
The three-click rule
Any practical information should be reachable in three clicks max: open the guide, go to "Stay", find the entry. If it takes more steps, the guest will message you.
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The entries that actually matter
- Wi-Fi (with QR code where possible)
- Check-in and check-out
- Local recycling rules (varies by town)
- Heating and air conditioning
- Property emergency number
- What to do in case of issues (water, electricity)
Everything else is a bonus. A well-built page covering these six items visibly cuts down recurring requests within the first weeks.
Pronto a provare con la tua struttura?
Vuoi vedere come può apparire per un ospite reale? Esplora una demo StayFast o crea gratis la tua prima esperienza ospite.