The personal link that turns a guide into accompaniment

Many hosts create a digital guide and then share it as a simple public link or QR code. It's already useful: the guest finds information, places, rules, contacts and tips. But StayFast can do more when it knows the guest's specific stay.

The public guide is useful, but stays general

With the public link the guest is anonymous. They see the general guide of the property: Info, Explore, Map, content and indications meant for anyone.

It's the first layer, and it's valuable: immediate, frictionless, easy to share anywhere. But there are no personal dates, assigned unit, stay phase, arrival tomorrow or near checkout. Everything stays the same for everyone, at any moment.

The leap happens with the personal stay

When the host registers the stay and sends the personal link, StayFast can open the Stay Hub. From that moment the experience stops being generic and starts recognising who is on the other side.

The Stay Hub can show, depending on what's configured and the plan:

• guest name, when available;
• stay dates;
• stay phase (before arrival, in-stay, near departure);
• arrival and access information at the top before arrival;
• unit information, if linked;
• operational notices from the property;
• property assistant, if included in the plan;
• services and Extras proposed at the most relevant moment;
• checkout and departure when they become relevant.

Why this changes the guest experience

Guest needs shift across the days, and a static guide can't follow them.

• before arrival the guest looks for how to get there, where to park, how to enter;
• on arrival day they want orientation, access and something to lean on;
• from day two some entry information can step back and make room for other things;
• near departure checkout, late checkout, transfer and luggage storage come up.

The host manages sections. The guest lives moments.

The Stay Hub doesn't show everything in the same order all the time. It accompanies the stay, phase by phase.

The host doesn't have to do much more

The important gesture is simple:

• register the stay or create the stay contact;
• send the personal link to the guest;
• let StayFast organise the experience over time.

It's not heavy extra work. It's the small step that unlocks the value of Fast and Boost.

What you lose if you don't send the personal link

Without the personal link the guide stays useful, but it's used below its potential. In particular you miss:

• the personal Stay Hub;
• the Stay tab with the dedicated view of the stay;
• recognition of the stay phase;
• dynamic ordering of information over time;
• the link with the assigned unit;
• a recognised, personalised experience;
• requests and Extras tied to the specific stay;
• higher perceived value on the guest side.

Fast and Boost: two layers of the same accompaniment

Fast makes the stay personal and more ordered: the Stay Hub recognises the guest and shows information at the right moment.

Boost adds Extras, requests and a property Assistant when included in the plan, always within the same thread.

It's a different plan from digital check-in: this is about accompanying the guest, not about formal obligations.

Conclusion

A public guide informs. A personal Stay Hub accompanies.

The personal link is the small gesture that lets StayFast move from "here is the information" to "here is what you need right now".